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Sure! Here’s a sample of what client support documentation might look like for a company like Safe Hiring Worldwide, which specializes in background checks and employee screening services:

Safe Hiring Worldwide Client Support Guide

Welcome to Safe Hiring Worldwide!

At Safe Hiring Worldwide, we are committed to providing our clients with exceptional support to ensure a seamless experience with our services. This guide is designed to help you navigate our support resources effectively.

1. Contacting Client Support

**Phone Support:**

- **Phone Number:** [Insert phone number]

- **Hours:** Monday to Friday, 9:00 AM - 6:00 PM (EST)

**Email Support:**

- **Email Address:** support@safehiringworldwide.com

- **Response Time:** Within 24 hours on business days

**Live Chat:**

- Available on our website from 9:00 AM to 6:00 PM (EST)

- Access via the chat icon on the bottom right of our homepage.

### **2. Frequently Asked Questions**

**Q: How do I request a background check?**

A: Log in to your client portal, navigate to the "Background Check Requests" section, and follow the prompts to enter the required information.

**Q: What should I do if I encounter a problem with a report?**

A: Contact our support team via email or phone with your report ID and details of the issue. Our team will investigate and resolve the problem as quickly as possible.

**Q: How can I update my account information?**

A: Log in to your client portal, go to "Account Settings," and update your information as needed. If you need further assistance, please contact support.

### **3. Client Portal Access**

**Logging In:**

- **Website:** [Insert portal URL]

- **Username:** [Your assigned username]

- **Password:** [Your assigned password]

**Trouble Logging In?**

- Click the “Forgot Password” link on the login page to reset your password. If issues persist, contact support.

### **4. Reporting Issues**

**Types of Issues:**

- Technical problems with the client portal

- Discrepancies in background check reports

- Billing or account management concerns

**How to Report:**

- **For Technical Issues:** Provide a detailed description of the problem and any error messages.

- **For Report Discrepancies:** Include the report ID and specifics of the discrepancy.

- **For Billing Issues:** Send your invoice number and a description of the billing concern.

### **5. Service Updates and Announcements**

Stay informed about updates and new features by checking the "News" section in your client portal or subscribing to our newsletter.

**Follow Us:**

LinkedIn: [Insert LinkedIn URL]

Twitter:** [Insert Twitter URL]

Facebook:** [Insert Facebook URL]

### **6. Feedback**

We value your feedback and strive to continuously improve our services. Please share your thoughts and suggestions by emailing feedback@safehiringworldwide.com.

**Thank you for choosing Safe Hiring Worldwide.** We look forward to assisting you!

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Feel free to tailor this template with specific details relevant to Safe Hiring Worldwide’s actual contact information and service features.